I’ve learned to listen, INTENTLY and if I’m a call, I’ll place myself on mute, so I NEVER accidentally interrupt a customer. If you let people talk long enough, they’ll tell you EXACTLY what you need to know.
Then I ask with who, what, when, where, and how questions, such as…
- How does this problem affect you PERSONALLY?
- Who else will need to provide input to solve this problem?
- What could stop your company from moving forward?
Advice from Michael Bremmer,the CEO of Telecomquotes.com
Image credit: katietegtmeyer