Contributed by Liz Taylor of Etiquette Principles
6 Must-Do Tips To Improve Your Customer Service
- Provide valuable advice that your customers can’t find on their own (or simply don’t have the time, resources or desire to research). Educate your customers with new ideas that will grow their business.
- Listen to your customer and make sure you follow up on every topic discussed.
- If you can’t do something, be honest with your customer right away and point them in the direction of someone who can help.
- Connect to your customer on a personal level. Learn about their hobbies, kids and other areas of interest. Hand deliver information when appropriate or send event notifications when relevant. As an example, my colleague recently found out I was studying wine and sent me a beautiful coffee table book on the subject. I was so excited and he made my day by generously gifting me a book.
- Be a consummate professional. Polish your communication skills, table manners, social media presence and overall image.
- Train your mind and body. Stay sharp by reading business books, white papers and industry knowledge. Stay active by hitting the treadmill over your lunch break (or whenever you get a chance) to unclutter your mind.
Having outstanding customer service and relevancy will confirm confidence in your clients mind knowing that your overall value is far superior to your competitors. We live in the “Age of the Customer” which means your customers can leave you the second they find something better (thanks to social media, google and other Internet sites). What are you doing for your customers to stay relevant?
Liz Taylor founded Etiquette Principles in 2009, a premier business consulting firm, to refine polish, civility and confidence in the workplace. Her etiquette programs are tailored for each company and Liz travels North America conducting programs that cover: Customer Service, International Protocol, Dining Etiquette, Social Skills, Communications, Workplace Decorum, Image, Body Language and Navigating Difficult Situations.